Privacy Policy huat12 –
Your Information We Protect Fully

1Introduction and Purpose of This Policy

Huat12 understands that privacy is more than a legal requirement — it is the foundation of trust between a platform and its users. From day one, protecting members' personal data has been a non-negotiable priority in every technical and operational decision we make.

This Privacy Policy aims to clearly and transparently explain: what data we collect, why we need it, how we use it, who can access it, how long we retain it, and what rights you have as the data owner. We believe you deserve to know all of this in plain language, not confusing legal jargon.

2Information We Collect

2.1 Information You Provide Directly

When you register an account or use huat12's services, we may collect the following information:

• Identity information: full name, national identification number (MyKad) or passport, date of birth, and gender.
• Contact information: mobile phone number, email address, and mailing address (where applicable).
• Account information: username, password (stored in unreadable hashed form), security questions, and account settings.
• Financial information: bank account number, bank name, digital wallet account number, and records of deposit and withdrawal transactions.
• Verification documents (KYC): copy of identification card, bank statement, utility bill, or other documents required for identity verification.

2.2 Information Collected Automatically

When you use the huat12 platform, our systems automatically record the following technical information:

• Device data: device type, operating system, phone model, and app version in use.
• Network data: IP address, internet service provider (ISP) name, and country of connection.
• Usage data: pages visited, games played, session duration, buttons clicked, and time of visit.
• Cookie data: session cookies, user preference cookies, and analytics identifiers that help us understand platform usage patterns.

3Why We Need Your Information

Huat12 uses collected personal data solely for legitimate and necessary purposes:

4Sharing Information with Third Parties

Huat12 does not sell users' personal data to any third party for commercial purposes. However, there are limited situations where we may need to share your information with certain parties:

4.1 Trusted Service Providers

We share necessary information with third-party service providers who help operate the huat12 platform — including payment gateway providers, cloud service providers, analytics companies, and gaming software providers. All such providers are bound by strict confidentiality agreements and are only permitted to use your data for specified purposes.

4.2 Legal & Regulatory Requirements

Huat12 may disclose user information to relevant authorities when required to do so by law, court order, or direction from a legitimate enforcement agency. In such situations, we will disclose only the minimum information necessary.

4.3 Integrated Fraud Prevention

To protect the platform ecosystem from fraud and money laundering, huat12 may share certain information with integrated fraud detection systems operating across the regulated online gaming industry.

5Data Storage and Retention Period

Huat12 only retains your personal data for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable law. The following are general guidelines for our data retention periods:

• Active account data: Retained for the duration your account remains active and in use.
• Financial transaction records: Retained for a minimum of 7 years after the transaction date, in line with Malaysia's financial regulatory requirements.
• KYC documents: Retained for a minimum of 5 years after account closure for anti-money laundering (AML) compliance purposes.
• Customer support communication logs: Retained for 3 years for reference and dispute resolution purposes.
• Technical logs and activity data: Retained for 12 months for security and fraud detection purposes.

When data is no longer needed and there is no legal obligation to retain it, huat12 will securely delete or anonymise it using industry-standard procedures.

6Your Information Security

Protecting your personal data is a responsibility we take very seriously. huat12 implements a range of technical and organisational security measures to ensure your information is always safeguarded:

• 256-bit SSL Encryption for all data transmitted between your browser/app and our servers.
• Role-based access control — only staff who require access to specific data to carry out their duties are permitted to do so.
• Two-factor authentication (2FA) for access to huat12's internal systems by our staff.
• Regular security audits by independent third parties to identify and address system vulnerabilities.
• 24/7 Monitoring against suspicious activity and unauthorised access attempts to our database.
• Regular data backups at separate locations to ensure service continuity and data recovery.

While we implement comprehensive security measures, no system can guarantee absolute security at all times. You also play an important role in protecting your account — always use a strong password, never share your login credentials, and keep your device up to date.

7Your Rights as a User

As a huat12 user, you have the following rights regarding your personal data under Malaysia's Personal Data Protection Act 2010 (PDPA):

To exercise any of the above rights, please contact the huat12 support team via live chat or our support email. We will respond within the stipulated timeframe and guide you through the required process.

8Use of Cookies and Tracking Technologies

The huat12 platform uses cookies and similar tracking technologies to deliver a better user experience and understand how our platform is used. We use several types of cookies:

• Essential Cookies: Required for core platform functions such as login, session security, and navigation. These cookies cannot be disabled.
• Performance Cookies: Helps us understand which parts of the platform are used most frequently and where users encounter issues, so we can make improvements.
• Functional Cookies: Saves your preferences such as language, time zone, and display settings so you don't have to reconfigure them each time you log in.
• Analytics Cookies: Used to analyse usage patterns in aggregate and anonymised form for continuous platform improvement.

9Children's Privacy

The huat12 platform strictly not designed for users under 18 years of age. We do not knowingly collect or process personal data from minors. Should we discover that a minor's information has been collected without our knowledge, the account in question will be terminated immediately and the data will be promptly deleted.

If you believe that someone under the age of 18 has registered an account on huat12, please contact us immediately so that appropriate action can be taken.

10Changes to This Privacy Policy

Huat12 reserves the right to update or amend this Privacy Policy from time to time in line with changes in law, industry practices, or how we operate. When significant changes are made, we will notify users via in-app notifications or email before those changes take effect.

The latest update date will always be displayed at the top of this document. Your continued use of the huat12 platform after any changes are published constitutes your acceptance of the updated Privacy Policy.

11How to Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please do not hesitate to contact us:

• Live Chat: Available 24 hours a day, 7 days a week in Malay and Mandarin through the huat12 platform.
• Email: [email protected] — response within 3 business days.
• General Support: [email protected] — for general account-related enquiries.

We value your feedback and are committed to resolving every privacy concern promptly, transparently, and professionally. Your trust is huat12's most valuable asset.